Privacy Policy for Homelink Supply

1. Introduction

Homelink Supply ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide to us when you use our website, www.homelinkupplyinc.com (the "Site"), and when you interact with us.

By using our Site and providing us with your personal information, you consent to the practices described in this policy.

2. Compliance with Canadian Law

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws. PIPEDA sets out the ground rules for how private-sector organizations may collect, use, and disclose personal information in the course of commercial business.

3. Information We Collect

We collect information to provide and improve our services, process your transactions, and communicate with you.

a. Information You Provide Directly:

Contact and Account Information: Name, email address, shipping address, billing address, phone number, and password when you create an account or place an order.

Payment Information: Credit card number, debit card information, or other payment details. Note: We use a secure third-party payment processor. We do not store your full credit card details on our servers.

Communication Records: Records of your correspondence with us if you contact customer service.

b. Information Collected Automatically:

Device and Usage Information: IP address, browser type, device type, operating system, pages you view on our Site, time spent on pages, and the links you click. We collect this through cookies and similar tracking technologies.

Location Information: General location data derived from your IP address to provide region-specific content like currency and shipping options.

4. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders, including sending order confirmations and shipping notifications.

To create and manage your online account.

To communicate with you about products, services, promotions, and events, but only if you have opted-in to receive such marketing communications.

To provide customer support and respond to your inquiries.

To improve our Site, products, and customer experience.

To prevent fraud and enhance the security of our Site.

To comply with legal obligations.

5. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and use it only for the purposes we have specified. This includes:

Payment processors to securely handle transactions.

Shipping companies (e.g., Canada Post, UPS, FedEx) to deliver your orders.

IT and cloud storage service providers who host our Site and data.

Marketing and analytics providers (e.g., Google Analytics) to help us understand how our Site is used. We use anonymized or aggregated data for analytics where possible.

We may also disclose your information where required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

6. Cookies and Similar Technologies

Our Site uses "cookies" (small data files stored on your device) to remember your preferences, understand how our Site is used, and personalize your experience. You can control cookies through your browser settings. Please note that limiting cookies may affect your ability to use certain features of our Site.

7. Your Choices and Rights

Under Canadian privacy law, you have the right to:

Access: Request access to the personal information we hold about you.

Correction: Request that we correct any inaccurate or incomplete personal information.

Withdraw Consent: You can withdraw your consent for us to use your personal information for marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly.

Deletion: Request the deletion of your personal information, subject to certain legal exceptions (e.g., we are required to keep records of transactions for a period of time by law).

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations (such as tax and sales record-keeping laws), resolve disputes, and enforce our agreements.

9. Security

We implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Children's Privacy

Our Site is not intended for individuals under the age of majority in their province. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us, and we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Homelink Supply Inc
Email: [email protected]